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Friday, December 19, 2014

Facility for Modification/Updation of Contact details directly by Government NPS subscribers in CRA System


Date: 16th December 2014

All Central Government Ministries & Departments/ State Governments PrAOs, 
PAOs, CDDOs, NCDDOs & other CG Nodal offices;
DTAs, DTOs, DDOs & other SG Nodal offices
Autonomous Bodies

Subject: Facility for Modification/Updation of Contact details directly by Government NPS subscribers in CRA System

It has been observed that a large number of subscribers have not furnished/ updated their latest contact details, viz. Email address and mobile numbers on the CRA system. As a result, several communications and information meant for the subscribers do not reach them. In order to obviate such obstruction in smooth and seamless flow of information, additional features have been introduced in the CRA system. All the Nodal Offices are hereby informed that an additional feature for ‘Modification / Updation of contact details (Email address and Mobile number) has now been enabled for the subscribers in CRA system. This is an addition to the existing process of updation of contact details through submission of Annexure S2 at the Nodal Offices.

The e-mail address and mobile numbers that are registered in the CRA system are used for sending alerts for PRAN generation, dispatch / delivery of PRAN kits, credit to PRAN and generation of OTP based l-PIN etc. PFRDA also sends various other communications to the subscriber through this mode.

Subscribers can now modify / update their contact details directly using the login credentials of CRA system (email address & mobile number). An e-mail as well as SMS will be sent to the updated as well as existing mobile/email address of the subscriber with an intimation of the changes in contact details. The steps to be followed by the subscribers for changing the contact details are provided in Annexure.

The Nodal Offices are requested to disseminate the information among the concerned subscribers so that they may update the correct contact details.

In case, any further clarification is required in this regard, you may contact Mr. Bibhas Dutta at 022-24994558 (E-mail ID or Mr. Abhishek Dhuri at 022-24994266 (E-mail ID

Ashish Kumar 
General Manager


The NPS Subscribers can now login the CRA system and update their Contact details by going through the following steps:

a. The Subscriber has to login to the CRA system ( with his/her User ID and I PI N.

b. On successful login, under Update Details menu the subscriber is required to click on Update Contact Details.

c. The subscriber is required to click on ‘Edit’ for modifying his/her contact details.

d. The existing details if available in CRA system will be pre-populated. The subscriber will be required to enter new mob ile number and e-mail address and click on Submit.

e. Subscriber can also update his /her mobile number and e-mail address in case same was not provided earlier.

f. The subscriber is required to Confirm the changes in the next screen. An Acknowledgement number will be displayed on the screen.

g. The subscriber shall take note of Acknowledgement number for the changes in contact details.

h. On successful update, the following message will be shown to the subscriber. ‘Details have been updated successfully. Please view changes through Subscriber Details View’.

i. SMS as well as an e-mail will be sent to the updated as well as existing mobile/email ID of the subscriber intimating him / her that the details have undergone a change.


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