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Tuesday, July 22, 2014

Guidelines regarding handling of complaints in Ministries/Departments

Guidelines regarding handling of complaints in  Ministries/Departments

No. 104/76/2011-AVD.1
Government of India
Ministry of Personnel, Public Grievances 86 Pension
Department of Personnel 86 Training

New Delhi , the 18th June, 2014.
Office Memorandum

Subject:- Guidelines regarding handling of complaints in  Ministries/Departments.

The undersigned is directed to refer to this Department's O.M. of even number dated 18.10.2013 on the above subject and to say that the Ministries/Departments of the Government of India have been seeking clarifications from this Department on operation of the aforesaid O.M. The matter has been considered and it is clarified as under:-


(i)                  `Anonymous complaints' are such complaints which do not carry both, name and address of the complainant and need to be dealt with in terms of para 3 (i) of the DOP86T O.M. dated 18.10.2013 referred to in para 1 above, irrespective of the nature of allegations.

(ii)                The complaints other than anonymous complaints which contain vague allegations need to be dealt with in terms of para 3 (ii) of the DOP86T O.M. dated 18.10.2013 referred to in sub- para (i) above.


(iii)               The complaints which contain verifiable allegations and are not anonymous, need to be dealt with in terms of para 3 (iii) of the DOP86T O.M. dated 18.0.2013 referred to in para 1 above

Sd/-
(G.Srinivasan)
Under Secretary to the Govt.of India


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